Legal Entity
Mashup Food LLP (doing business as Keffi Cafe).
Registered office: Hazratganj, Lucknow, Uttar Pradesh 226001, India
CIN: [LLP-IN-XXXX-XXXX] · GSTIN: [GSTIN — TO FILL]
Support: mashupfoodllp@gmail.com · Phone: +91 63927 48143
Order cancellation
Orders can be cancelled before the kitchen accepts them (status "Pending"). Once an order moves to "Preparing", cancellation is at the outlet manager's discretion and may be subject to a partial refund.
Refunds
- Pre-acceptance cancellation → full refund to original payment method within 5–7 business days.
- Quality complaint within 30 minutes of pickup → wallet credit equal to the disputed item's value.
- Wallet top-ups → non-refundable to source after credited (Indian RBI guidelines for closed wallets).
- Subscriptions → pro-rated refund only within 24 hours of purchase, before any serving is used.
How to claim
Email mashupfoodllp@gmail.com with your order token (e.g. K-AB12) and a brief description. We respond within 48 hours.